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Case Studies
TJG Develops 37 Key Business Processes to Prepare Organization in Event of Unanticipated Business Interruptions
Challenge:
Prudent business practices suggest a need to conduct detailed contingency planning in order to ensure organizational process recovery, in the event of unanticipated business interruptions. In addition to the risks of accidental business interruptions (e.g. extended equipment failure, fire or weather peril), a leading insurer was exposed to significant geo-political risk, given major outsourcing initiatives to a foreign vendor, and perceived vulnerability to a heightened threat of domestic insurrection. As such, the company sought assistance in defining its key business processes, as well as the development of Business Continuity Plans for these processes.
The Bottom Line:
The Johnsson Group identified 37 key business processes, spanning all facets of the firm’s operations. Formal Business Continuity Plans (BCP’s) were prepared for each process; each were reviewed with subject matter experts and management personnel responsible for implementation. As a result of The Johnsson Group’s efforts, the client is reasonably prepared to recover from catastrophic business outages, thereby protecting franchise value, shareholder investments and policyholder benefits. In addition to BCP development, The Johnsson Group provided the client with topical, value added deliverables such as uncovering critical lapses in data protection, infrastructure and site provisions for disaster scenarios and identification of BCP’s for critical vendors.
